Small to medium business communications pain points are a hidden topic that not many talk about and it doesn't make sense...
We all have our issues in our lives whether it's personal or business. But why do we only seem to want to tackle only the personal pain points in our lives or at least talk to everyone about them!
When you go to look for a new car, what is the first thing you do? You look at how nice it looks and all the fancy features right? It's human nature to look at the outside and what "features" this nice shiny car can do...
But what about all the other things such as what is this new shiny car going to solve for you? Maybe you are taller and need a car with more head room. Maybe the car has cruise control. Wow, cruise control! Or maybe the car even has seat warmers.
These are all great features but do you really need all of them and do they actual solve your pain points?
Does the car or truck have an awesome warranty? Does the dealership that you purchased from take car of you on all the small things and the big stuff? The big truck is nice but you really need a 7ft bed because you haul a ton of wood around all the time.
I think you get the picture by now...
Let's get into some of the main small business communications pain points.
No One In House To Manage Your Vendors Or Manage Them Properly
How many times have you hired an in house manager that has absolutely no idea what they are doing when it comes to managing vendors correctly, especially IT vendors? Let's face it, IT vendors are likely now the most important aspect of your business because without that most business owners don't have a sustainable business as everything is internet based nowadays. You really need a Manager that has a technical background or was successful in dealing with IT related vendors.
BNCVoice positions itself to become that technical manager at the minimum for you phone system solution. We believe in becoming an extended employee of your business. Along with this we try to make your in house manager successful by teaching them exactly how things need to operate for a small to medium business to run smoothly virtually 100% of the time.
You Are Paying To Much
Many small to medium business owners are paying way too much for their phone service, period. Now don't get me wrong, sometimes deals are crafted from the beginning of a contract and there is a mutual agreement between the vendor and the client but most of the time the vendor is just another salesman or women that needs to meet a quota.
At the end of the day most of the time you will be solid an ok system with bad support and when things go wrong....
...crickets. Yes, we know you have experienced this. Then you realize your salesman or woman is no longer with the company you signed a contract with and you still have 2-3 more years on your contract!
At BNCVoice you will never experience this terrible dinosaur telecom twilight zone. We built BNC on support first and fair pricing which has positioned us to be a long lastly true partner to you and your business.
And guess what, when we make mistakes, which everyone does, we let you know exactly what happened and what we are doing to fix it. Plain and simple. Lying gets everyone...nowhere.
You Know What Your Business Needs But Can't Put It All Together
Don't worry, this is very normal and happens to almost everyone. The problem is you shouldn't have to asked or tell your phone provider what to do. Your phone provider should be able to evaluate your business, make suggestions, and built a more efficient and more automated call flow with out of the box critical thinking.
After all the phone provider is the expert. So when you find yourself from the start having to tell the phone provider every little detail and they are not providing suggestions to make it better and more efficient, this is a red flag.
BNCVoice takes a very strong stance on taking control. We understand and are confident in saying without the intention of offending anyone that we know more than you when it comes to business communications.
We aren't mechanics and don't claim to be. That's why we take our tracks or cars to the shop or dealership to let the experts handle the issues and make suggestions. We expect the same from our clients as this will yield the best possible outcome all parties.
Your Support Sucks!
Let me start off by saying that there isn't a single support organization out there that is perfect. But you can be close if done correctly.
BNCVoice has structured itself to be a winner for the small to medium business community for support. We have made a ton of mistakes and still make mistakes just like anyone else but we always have the same mindset. This mindset is, how would I feel if that were my business...
We teach our staff to think like this before anything else. It's that simple. You can't work at BNC if you don't share this same passion. If you are just looking for a paycheck then BNC is not for you.
How many times have you had terrible experiences with support especially with telecom providers. It just seems like they really don't care that much right? More than likely they don't because that's one of the biggest mistakes support organizations make. They hire people that don't have the ability to put themselves in your shoes. They have no idea what it is like to start or run a small to medium business.
BNCVoice does and only brings on people that share this same mindset. This is the main reason BNC's attrition rate is below 1% and 80% of that 1% was because the business either went out of business or was acquired.
It's safe to say if you have read this far then you now have a real understanding of the culture of BNCVoice. We are extremely passionate about small to medium business success as we are one ourselves. Our satisfaction is seeing our clients happy and working more efficiently. As Tom Jacobs the Founder & CEO of BNCVoice always says, "I love helping other business owners and taking their phone system our of the 90s."
Check out another related post: Top 5 Reasons Small To Medium Businesses Need To Switch To Hosted VoIP